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Home / Shipping Policy

Shipping Policy

We carefully prepare and inspect every order before shipment to ensure that the products are in good condition and properly packed.

1. Processing & Handling Time

Orders typically require 3–7 business days for processing and preparation before shipment.

During this period, we will:

  • Prepare the ordered products
  • Conduct a quality inspection
  • Confirm the quantity and specifications
  • Carefully pack the order for international shipment

Custom orders may require additional processing time depending on the order specifications and production requirements. If additional time is required, we will contact you in advance.

2. Shipping & Delivery Time

After your order has been processed and shipped, the estimated delivery time is 4–15 business days, depending on the shipping method selected.

Estimated Delivery: 4–15 business days

Available Shipping Methods:

  • DHL: Approximately 4 business days
  • China Post EMS: Approximately 7 business days
  • China Post ePacket: Approximately 15 business days

Please note that shipping times are estimates and may vary due to customs clearance, weather, holidays, carrier operations, or other circumstances beyond our control.

3. Estimated Total Order Time

The estimated time from order placement to delivery is approximately 7–22 business days, including:

Processing & Preparation: 3–7 business days
Shipping & Delivery: 4–15 business days

Actual delivery times may vary depending on the destination, shipping method, customs clearance, and other factors.

4. Tracking Information

Once your order has been shipped, tracking information will be provided when available. You can use the tracking number to monitor the status of your shipment.

If you have any questions about your order or shipment, please contact us through our Contact Us page.

Contact Info

No. 739 Konggang 3rd Road, Southwest Airport Industrial Cluster, Shuangliu District, Chengdu, Sichuan, China

+1 (860) 333-2491

sales@sinosoie.com

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