We take product quality seriously and carefully inspect every item before packing and shipment. Each product undergoes a strict quality inspection to ensure that it is in good condition, free from damage, stains, oil marks, or other significant quality defects before being shipped.
1. Quality Inspection Before Shipment
Before your order is packed and shipped, we conduct a thorough quality check of the product, including its overall condition, appearance, fabric quality, and any visible defects.
We make every effort to ensure that the products you receive are in good condition and meet our quality standards.
2. Returns & Exchanges for Quality Issues
Returns or exchanges may be considered only when the product has a significant quality issue that was not present before shipment, such as:
- Significant fabric damage
- Serious oil or grease stains
- Major manufacturing defects
- Other substantial quality issues that materially affect the use of the product
If you believe you have received a product with a significant quality issue, please contact us within 7 days of delivery and provide clear photos or videos showing the issue. We will review the case and determine whether the product qualifies for a return or exchange.
3. Non-Returnable Conditions
Products cannot be returned or exchanged due to:
- Minor differences in color, texture, or appearance that may naturally occur with silk or jacquard fabrics
- Normal characteristics of natural silk fibers
- Minor variations caused by lighting, photography, or different screen displays
- Damage caused by improper handling, washing, cleaning, storage, or use after delivery
- Personal preference or a change of mind
- Incorrect selection of product, size, color, quantity, or pattern
- Products that have been cut, washed, altered, processed, or otherwise used after delivery
Except for confirmed significant quality issues, all products are considered non-returnable after shipment.
4. Custom Products
Custom-made products, including customized patterns, colors, or other specifications, are non-returnable and non-exchangeable once production has started, except in cases involving a confirmed significant quality defect.
5. How to Request a Return or Exchange
If you believe your order has a significant quality issue, please contact us through our Contact Us page within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
Our team will review the information and contact you with the next steps.
We reserve the right to determine whether a reported issue constitutes a significant quality defect based on the product’s condition and the evidence provided.
